IN SALON TERMS
At HOUSE OF FBL,
IN SALON TERMS
At HOUSE OF FBL,
We accept all major credit cards through stripe. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address, you will be asked to complete a credit card authorization form and send supporting documentation before shipment is released. If necessary, we will contact you shortly after your order.
We require a deposit of £20 for every service, when booking our services. When booking an appointment on our website you will be asked to create an account with Vagaro, our booking system. After you booked an appointment and created an account you will be able to manage all your bookings through your account. The deposit of £20 is to secure your booking and is nonrefundable under any circumstances. You can reschedule your appointment up to 24 hours prior to your booking date and time, failing to do so and not turning up ate your appointment will result in you losing your deposits. If you would still like to book for the service you would have to book and pay a deposit of £20 again.
We allow a 10 minutes grace period for our customers. If you are later then 10 minutes and we are able to fit you in there will be a late fee of £15. If we won’t be able to fit you in your appointment will be canceled and you will receive a notification by email, text, or call.
If in the event you need to cancel your appointment, you can do that, however the deposit of £20 will not be refunded under any circumstances for cancelations/ no shows. We advise our clients to reschedule for another date or service before the 24-hour grace period.
ALL hair, aesthetics and injection services are finals. At HOUSE OF FBL, we ensure that you fully understand the service you are getting prior to the service, we also confirm that you have understood the outcome of the service and that you are happy to proceed with the service. We always strive for customer satisfaction and always ask our clients for feedback after the service is completed. If an alteration needs to be made, we are more than happy to do so at that point in time, if in the event a client confirms that they are satisfied with the service and changed their mind after they have left the salon, we would charge an additional fee for any alteration made. We do not offer refunds on services under any circumstances.
At, HOUSE OF FBL we take all aesthetic/ injections very seriously and therefore ask all our clients to answer all questions truthfully during the consultation. All aesthetic/ injections services require a filled-out consultation form, a verbal follow up consultation and a signed consent form. During the consultation all necessary questions regarding the procedure will be asked. We will also provide our clients with all the necessary information and the risks and complications involved with the procedure. We also advice our clients with the before and after care for the procedure. We also advice our clients prior to the procedure that the desired result may not always be the outcome they want or that it may take a couple of bookings to achieve the desired result. In the event that a client is not happy with the outcome we may offer another service, there might be an addition charge depending on the service required. We do not offer returns on aesthetic/ injections services under any circumstances.
In the event a client is experiencing complications after the procedure we will ask the clients to visit the salon asap and examine the clients. If the complication is something that we can resolve, we will offer the clients to resolve the filler for a reduced price. If the complication is something, we feel need a medical professional assistance we will ask the client to book an app with their GP.
We will do our best to match each of your exact specifications. As our natural hair is 100% virgin human hair and each piece comes from a separate donor, we cannot guarantee the color or texture of the hair. Our natural hair comes in straight, wavy and curly pattern and the color will range between a natural 1b and 2. In some cases, we have natural lighter pieces that are available on request but not guaranteed. Please note that refunds and / or exchanges will not be issued by the dissatisfaction of a texture or color, issues with natural tapering, split ends, shedding or concerns that are typical with natural hair products.
We offer two types of wig services ” FBL WIGS” and “CREATE YOUR OWN WIG”.
FBL WIGS, are units that are made by us, ready to be sold. Some of these units are hand sown and some are machine made. We always list the full description of the units. Always make sure to read the full unit description before making a purchase. FBL units can be purchased online and be shipped worldwide or purchased in store. Once this unit is shipped, we do not offer refunds or returns due to the nature of the product. We always aim to please our clients, however if in the event, that you are unhappy with the unit, we can make the necessary alterations. There may be an additional price depending on the alterations made.
With this service we custom make the unit entirely to your requested look. This service takes 3-10 working days, during busy / festive periods it may take longer, however a time scale will be allocated when you place your order. After you place an order, we will review it within 48 hours and send you an invoice on total price and deposit that needs to be paid. We will also discuss with you the date and time your unit will be ready, and discuss with you whether it needs to be shipped, collected or fitted.
We do not offer refunds/ exchange / returns on the “CREATE YOUR OWN WIG” under any circumstances, we do offer alterations. There may be an additional charge depending on the alterations made.
Our business hours are Monday to Friday 10.00 a.m. to 7 p.m. All orders received before 2pm Monday to Thursday are processed and shipped the same day. Orders placed on weekends will be shipped first thing on Monday morning unless it is a holiday. Once processed and shipped, orders arrive within the time selected on the order form.
Hair lengths above 24″ need to be pre-ordered, it will take 3-6 workings days from day of order.
We offer our customers the chance to pay and exclusively order in any items that are “out of stock”. Delivery times for Pre/Back Orders will be specified during the transaction period and upfront payment of the item is required.
Please note that during busy SALE/PROMOTIONAL/HOLIDAY periods processing times can be extended to 7 days.
If a product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to see if you are interested in receiving a replacement. If a substitution is not acceptable, you may wish to terminate the sale, in which case we will refund the amount charged to your credit card.
At HOUSE OF FBL, we maintain a high level of quality assurance. All our hair and merchandise go through a rigorous process to ensure you are getting the best quality product possible. All orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied. If in the event you are not satisfied with your order for any reason, we will accept your return within 5 days of receiving your order. We accept returns on hair and merchandise that are unused, unworn, not tampered with and in same condition it was received.
We only offer refunds on hair and merchandise. we do not offer refunds on any unit and service.
If for any reason you would like to return your item(s), you can do that within 5 days of receiving you order. Simply send us an email with a return request by our online contact page or by sending us an email. We still respond within 48 hours. We will offer you a day and time that works for you to return your order. You can also post it, Please note HOUSE OF FBL is not responsible for any shipping costs associated with sending, returning orders.
Once your product has been received, it will be examined thoroughly. If the product has been returned unused and is in its original condition, we will process your refund. Please note that refunds can take up to 7 working days to show on your bank statement (dependent on your banks processing times).
Occasionally, HOUSE OF FBL at its sole discretion, may exchange products or portions of a product under the following conditions:
Applications must be made within 5 days of receiving the product (s).
Any exchange request after 5 days will not be accepted.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. You can also exchange the product in person at the salon. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.
Please be advised, exchanged items are usually shipped within 1-5 working days upon receipt of shipping payment.
If you feel you have received a defective, we want to hear from you!
We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons.
You must contact us within 5 working days after receipt of the hair or merchandise. We will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns. Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.
Customers will be responsible for paying the costs associated with returning the item to the current wigs store . If Beyond Hair verifies that the product is defective in some way, current wigs will then refund or replace the item.
Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 5 days.
435 Porters Ave
Dagenham, RM9 4ND
ESSEX
For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of Royal Mail. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust Royal Mail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
All parcels in the UK are sent via Royal Mail and parcels sent overseas are sent via DHL. current wigs is not responsible for any missing or delayed parcels due to the negligence of the couriers we use. In any rare case that a parcel is missing or lost, you would need to wait for 30 days before we can make a claim to the shipping companies. Only when a claim has been submitted, will be able to reimburse your full order total or send another parcel out to you.
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via Royal Mail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. Please note – if your parcel is signed for by someone other than yourself at your address, we will not be held liable as our duty is to deliver to your address. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
INTERNATIONAL SHIPMETNS
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
At HOUSE OF FBL, for our hair services we love to take pictures/ videos content of our work. The pictures and videos are used for social media content purposes only. We always ask our clients whether they are okay with us taking their pictures and videos. We respect any client who is not comfortable with us taking their picture.
For our aesthetic/ injections services we are required to take before and after pictures for insurance purposes. These pictures will be stored on our database. If we would like to use these pictures for social media content, we will ask our client for permission in advance.
Models
When booking as a model, a part of this service is so that we can use the before and after pictures/ videos for content and promotional purposes only. With booking this service the model is giving us consent to have the wright to post the pictures and videos on any of our social media platform and promotional services. We always aim to choose the best picture/ videos with the necessary editing it needs. If in an event a model is not happy with the work done/ pics/ videos, we may offer to use a substitute however we have the right to continue to use the picture and videos that is consented for. If we are happy with the pictures and videos and have posted or used it for promotional purposes, we have the right to still use it.
HOUSE OF FBL, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
